Q. How do I create an album for my images?

Go into 'manage my images' and select 'add new album' to create a new album. Then click on 'upload images' to add images to your album.

Q. Is there a Customer Support number where I can talk to someone about my account?

Yes. The number is 678-205-7373.

Q. What is the required resolution for my images?

There is no minumum image resolution for images stored in your Scrapbook Bank account, However, for the ideal prints, High Resolution images are preferred. The resolution should be at least 300 dpi for the best prints. Prints can be produced from lower resolution images, but, the prints won't be as sharp.

Q. What image formats can be used for uploading? What if I don't have the right image format?

We recommend High Resolution jpegs for the best quality images, however the following formats are also acceptable to upload: JPG, PNG, TIF, BMP and GIF. Scrapbook Flair software (available free on this site) accepts over 40 different image file formats and produces High Resolution jpegs. You can download the Scrapbook Flair Software for free at ScrapbookFlairSoftware.com.

Q. How long does it take to upload images?

This is completely dependent on your internet speed. If you are working on a high speed connection, the images will upload in a matter of minutes. If you are working on a dial up connection, the upload will take longer. You can download the free Scrapbook Bank Uploader to speed up the uploading process. You will have the ability to upload multiple images to multiple albums with the Scrapbook Bank Uploader.

Q. What sort of backup system do you have in place for my Scrapbook Pages?

Scrapbook Bank has two backup systems in place for scrapbook pages stored on the ScrapbookBank servers. The first system is a replication system that copies your files to a replication server within a few minutes of uploading them. This replication system is essentially a "live backup" of all customer files. The second system is a nightly backup sent to yet another server. Although we have never lost a customers scrapbook page, we would suggest that you always keep your own copies of your uploaded files.

Q. How reliable are the ScrapbookBank servers?

The Scrapbook Bank servers and connectivity to them have exceeded 99.999% over the past year. We'll be there when you need us.

Q. What security features come with my ScrapbookBank Vault account?

ScrapbookBank Vault accounts are secured using state-of-the-art networks, firewalls, encryption technology, individualized passwords and timed log-offs, as well as multi-layered authentication and backup systems.

Q. If I choose to end my subscription with ScrapbookBank Vault, what does Vault do with my profile and data files?

If you cancel your Scrapbook Bank account, your files will be destroyed.

Q. How long will ScrapbookBank keep and protect my documents?

ScrapbookBank will keep your scrapbook pages in secure online archive available as long as you are our customer.

Q. What can I store in my ScrapbookBank Vault?

Your Scrapbook Bank Vault is designed to safely store just about every type of image file (such as, but not limited to .pdf, .jpg, .tif). As your online image archive, Scrapbook Bank is intended to safely store—and backup—important or valuable images and should not replace your primary storage tools (computers, in-home safe, etc.).

Q. How do I pay for my membership?

You can pay for your membership with a credit card or you can start an account with paypal. Once you enter paypal’s screen, you will be able to choose between paying with a credit card or starting an account.

Q. Is my credit card information secure?

We use Paypal as our merchant service. Your credit card information is kept on the secure Paypal site, not with ScrapbooksBank. Paypal goes to great lengths to protect your credit card information. If you'd like more information about their security standards, go to www.PayPal.com